This privacy policy explains how we collect, use and protect your personal information.
Contact Details
Post: P.P. O’Connor, 61 Mosley Road, Trafford Park, Manchester, M17 1GJ, GB
Telephone: 0161 776 0333
Email: communications@ppoconnor.co.uk
What Information We Collect and Why
We collect different types of personal information depending on our relationship with you. The categories below summarise what we collect and the purposes involved.
1. Providing Goods and Services
We collect information needed to manage our relationship with you and deliver our services, including:
- Contact details, addresses and account information
- Purchase history and payment details
- Identification documents and credit reference data
- Health and safety information
- Website usage information (e.g., cookies, user journeys)
- Images or recordings from CCTV, photography or video
- Call recordings and meeting notes
2. Service Updates and Marketing
To send you updates and marketing (where permitted), we may use:
- Contact details and addresses
- Marketing preferences and records of consent
- Location data, IP addresses and website/app usage
- Photos or recorded images
3. Legal and Regulatory Compliance
Some information is required by law or to meet regulatory obligations, including:
- Contact details and ID documents
- Financial transaction information
- Criminal offence data (e.g., DBS checks)
- Health and safety information
4. Recruitment
If you apply for a role, we collect:
- Contact details and personal identifiers
- Employment and education history
- Right‑to‑work documentation
- Criminal conviction checks (where applicable)
- Special category data including ethnicity, religion and sexual orientation (used only for lawful recruitment purposes)
5. Queries, Complaints and Claims
To respond to enquiries, investigate issues and manage claims, we may use:
- Contact details and correspondence
- Video/audio recordings
- Dashcam footage
- Witness statements
- Relevant account or transaction information
Lawful Bases for Processing
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK General Data Protection Rules (GDPR). You can find out more about lawful bases on the Information Commissioner’s Office (ICO’s) website.
We use your data under the following lawful bases:
- Contract: where information is required to provide our services or enter into an agreement with you.
- Consent: where you choose to allow optional uses such as marketing.
- Legal obligation: where we must collect or share information to comply with the law.
Your data protection rights vary depending on the lawful basis applied.
Your Data Protection Rights
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
You have the right to:
- Access your information
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent (where consent is the lawful basis)
We will respond to all requests within one month.
Where We Obtain Personal Information
Information may come from:
- You directly
- CCTV and other recordings
- Educational institutions and former employers
- Public sources
- Service providers, suppliers and credit reference agencies
How Long We Keep Information
We retain personal information only as long as necessary for the purposes it was collected. Retention periods are based on legal, operational and contractual requirements. Many records are kept for up to six years (or six years plus one year) in line with common UK business and regulatory practices. Once information is no longer needed, we securely delete or anonymise it.
Who We Share Information With
We may share information with:
- Regulatory authorities and auditors
- Organisations we are legally required to share data with
- Debt collection agencies
- Approved suppliers and service providers
Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure the site functions properly, improve your experience, and help us understand how our website is used.
Cookies are small text files placed on your device when you visit a website. They allow us to remember your preferences, enhance site performance and deliver relevant content.
Types of Cookies We Use:
1. Strictly Necessary Cookies
These cookies are essential for our website to operate. They enable functions such as page navigation, security, and access to secure areas. You cannot disable these cookies through our cookie settings.
2. Performance and Analytics Cookies
These cookies help us understand how visitors use our website—for example, which pages are visited most often and how users move around the site. This information helps us improve functionality and user experience.
3. Functionality Cookies
These cookies allow the website to remember choices you make, such as language preferences or settings, to provide a more personalised experience.
4. Marketing and Advertising Cookies
Where permitted, we use marketing cookies to deliver content or adverts that are more relevant to you. These cookies may track your browsing activity across websites.
Managing Cookies
When you first visit our website, you will be asked whether you want to accept or reject non‑essential cookies. You can change your preferences at any time through your browser settings or our on‑site cookie controls.
Most web browsers allow you to:
- block all cookies
- allow only certain types
- delete cookies stored on your device
However, blocking some cookies may affect how well the website functions.
Third‑Party Cookies
Some cookies on our website may be placed by third‑party providers, such as analytics or marketing platforms. These providers have their own privacy policies that explain how they use cookie data.
More Information
If you have any questions about our use of cookies, please contact us using the details provided in our Privacy Policy.
How to Complain
If you have concerns about how we use your data, please contact us using the details at the top of this document.
If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):
ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Chris Reilly
Managing Director, P.P. O’Connor March 2026